Accidentally Aligned: Are We Prioritizing Metrics, or Transformation?

Are we prioritizing managing metrics over serving our team and customers effectively? It's crucial to differentiate between the two.

One approach focuses on the development of our tools, while the other focuses on development and execution of the vision.

When developing a functioning system, it can be necessary to reduce the efficiency of certain operations within that system. When we are measuring metrics only, we will not be willing to make the right calls in these times, but when we are focused on a vision, we will be able to make the right decisions for the good of the system as a whole, even if the metrics suffer.

While metrics are important, they can be manipulated if the focus shifts from value creation. Engaging with teams to understand the 'why' behind processes is key to ensuring progress benefits everyone involved.

Great leaders prioritize serving customers, employees, and stakeholders. Let's reflect on our actions, involve teams in discussions, and evaluate if we are truly making a positive impact.

Together, let's make tomorrow better than today.