Accidentally Aligned: Prioritizing Metrics, or Customers?

Are we prioritizing managing metrics over serving our team and customers effectively? It's crucial to differentiate between the two.

While metrics are important, they can be manipulated if the focus shifts from value creation. Engaging with teams to understand the 'why' behind processes is key to ensuring progress benefits everyone involved.

When we have the right "whys" in place, our "whats" should align with them. If what we are doing is not aligned with the reason we are doing it, something is off.

It is a dangerous trap that we can fall into, when we apply game theory to problems. When we seek to be good at managing chaos, we have missed something. The goal is to bring the system to a higher level, through continuous improvement.

Great leaders prioritize serving customers, employees, and stakeholders. Let's reflect on our actions, involve teams in discussions, and evaluate if we are truly making a positive impact. Together, let's make tomorrow better than today.