Accidentally Aligned: Why Quality Matters in Business Operations

Famous last words: “It’s just quality”. Poor quality impacts various aspects of our business. Accepting subpar standards signals to our teams that quality isn't a priority, fostering a culture of waste and mismanagement. Producing parts at 50% quality forces us to increase output, straining the supply chain and finances. This leads to the creation of a hidden downstream factory to rectify these issues.

Quality issues not only harm our reputation but also hinder our ability to regain trust once tarnished. Let's establish robust standards and problem-solving mechanisms to uphold quality in the workplace and ensure a brighter future.

W Edwards Deming, famously said, "[A] dissatisfied customer does not complain: he just switches.".

Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.

 page 149 Quoting Oliver Beckwith (1947), in a meeting of Committee E-11 of the American Society for Testing and Materials.)

Let's make tomorrow better than today.